Our Services
Three ways to bring
order to household records.
Each service is designed for a different situation — from a single household needing a register to a large family with records across multiple properties and generations.
← Back to HomeOur Methodology
How every session is conducted
Every Cairnstone service begins with an agreed scope — a written confirmation of which document categories will be covered, what the output will look like, and how long the work is expected to take. Nothing about the process should come as a surprise to the family.
During a session, we move through document categories in a consistent order, noting location for each item present and recording its absence where it is not found. We do not comment on the contents of any document, do not advise on what should be done with them, and do not retain any copy.
At the close of every engagement, the output is handed to the family in person and a sign-off is completed. From that point, Cairnstone holds nothing relating to the household's documents.
Initial enquiry and scope agreement
A telephone or email conversation to understand the family's situation and confirm which service fits.
Pre-session preparation
A checklist is sent to the household to help them locate materials before the session begins, reducing time spent searching on the day.
Session or site visit
The recording session proceeds according to the agreed scope, at a pace the household sets.
Output delivery and sign-off
The printed register or folder set is handed over in person. A sign-off confirms the family has received the complete output.
Service 01
Document Location Register
A structured session recording where a household's important papers are physically kept. Covers identity and civil records, property and vehicle papers, insurance and membership documents, keys and safe deposit references, and digital account recovery notes stored by the household itself. The output is a sealed register held by the family, listing item and location only — with no content copied and no view taken on anything recorded.
- All common Malaysian household document categories covered
- Register sealed and held exclusively by the family
- No document copied, scanned or retained by Cairnstone
- Glossary of terms at the foot of each section
- Available in English and Bahasa Melayu
Service 02
Family Records Education Workshop
A workshop for families, mosque and temple committees and community associations, covering in general terms how estate documentation processes are usually sequenced in Malaysia — which offices are commonly involved, what a standard document request contains, and how families typically keep records over time. Runs two hours for groups up to fifty, with booklets in English and Malay and blank register templates. General education describing common practice only, tailored to no individual situation.
- Groups up to fifty — families, masjid committees, community associations
- Printed booklets in English and Bahasa Melayu
- Blank register templates for participants to take home
- Q&A period included within two-hour session
- Can be delivered at the group's own premises within northern Peninsular Malaysia
Service 03
Multi-Property Records Compilation Programme
A programme for families whose records span several properties, states or generations. Includes on-site collection across up to four locations, archival scanning, a unified index reconciling duplicate and conflicting copies, a written note of gaps and inconsistencies observed, physical folder sets for each branch of the family, and two review meetings. Typically runs ten to sixteen weeks. Findings are recorded factually and neutrally, with interpretation left entirely to the family's own qualified professional.
- On-site collection at up to four separate locations
- Archival scanning where the family agrees
- Unified index reconciling duplicates and conflicting copies
- Physical folder sets per family branch
- Two review meetings included in scope
- Written note of gaps for the family's solicitor or planner
Choosing the Right Service
Which service fits your situation?
| Document Register | Education Workshop | Compilation Programme | |
|---|---|---|---|
| Best for… | Single household, one location | Groups & communities | Multi-property families |
| On-site visit to household | |||
| Multiple locations covered | Up to 4 | ||
| Printed register for family | |||
| Bilingual booklets or materials | |||
| Unified index across branches | |||
| Suitable for community groups | |||
| Price | RM 620 | RM 1,850 | RM 4,540 |
Not sure which service fits? Contact us and we will talk through your situation before any commitment is made.
Standards
Protocols followed across all services
Privacy & data handling
Contact details and session notes are held only as long as the work requires, and deleted after sign-off. No household document data is retained by Cairnstone at any time.
Written scope before every session
The scope, output format and expected duration of every engagement are confirmed in writing before the first session begins.
No regulated advice at any stage
Cairnstone records and catalogues only. No opinion on legal, financial or administrative matters is given at any stage of any service.
Signed handover on completion
Every output is delivered in person and a sign-off completed. The family receives the complete output before the engagement closes.
Bilingual at every stage
All sessions, printed materials and written registers are available in both English and Bahasa Melayu without additional charge.
Certified practitioners only
All session leads hold current certification in records management practice and undergo continuing education annually.
Pricing
Fixed prices, no hidden charges
Service 01
Document Location Register
RM 620
Fixed price · 2–4 hours
- One household, one session
- All document categories covered
- Sealed printed register
- Bilingual output
Service 02
Family Records Workshop
RM 1,850
Per group session · 2 hours
- Up to 50 participants
- English and Malay booklets
- Blank register templates
- Q&A session included
Service 03
Multi-Property Compilation
RM 4,540
Fixed price · 10–16 weeks
- Up to 4 site visits
- Archival scanning
- Unified index + folder sets
- Two review meetings
Not sure which service to choose?
Contact us by phone or email and we will talk through your family's situation. There is no obligation and no charge for the initial conversation.